World Class Teams:
Working Across Borders

World Class Teams: Working Across Borders by Lynda C. McDermott, Nolan Brawley and William W. Waite (John Wiley & Sons, 1998) is every high-achieving, results-driven manager's dream come true: the first practical guidebook, fleshed out from invaluable insights gained from years of experience in the field and in over 40 countries, about how to create the optimal cross-functional/cross-cultural team that can deliver optimal results.


"World Class Teams" is an invaluable resource for any company executive looking to break through functional and cultural walls to compete effectively in the global marketplace." Vic Micati, Executive Vice President, Pfizer Pharmaceuticals Group

"As a global company, we know what it takes to compete in the international marketplace. This book offers valuable answers and practical strategies for doing just that. World Class Teams is in a class by itself." Cathie Black, President, Hearst Magazines

"A well-focused book with immediate practical application for global businesses. The toolkits will help avoid reinventing best practice and enable teams to get off to a running start. Everyone is setting up teams but hardly anyone is setting them up well—this book will help you do that." Andy Owens-Jones, General Manager, Information Systems, Virgin Atlantic

"While there are many books written about teams, World Class Teams is the best book I have read recently. It provides practical insights for creating and leading teams that are highly diverse and perhaps geographically dispersed. A must read!" Julie O'Mara, O'Mara & Associates, Past President, American Society for Training & Development

In World Class Teams, Lynda McDermott and her co-authors draw heavily from their experience with such international firms as Pfizer, Colgate-Palmolive, Time and PricewaterhouseCoopers to give readers a hands-on guide that will help them develop, launch, lead and evaluate world-class teams. ASTD recognized the authors for their work in addressing the major issues surrounding the creation and management of cross-functional global teams with their "Excellence in Practice" citation.

Although many organizations are now using teams, few invest the time and resources necessary to help lay the groundwork for productive cross-functional/cross-cultural team success. Offering real-world answers and practical strategies, this broad-based field book provides specific guidelines on how teams can become "world class" performers. Each topically organized chapter answers a wide range of key issues, including:

Selecting and developing world class team leaders
Methods for measuring and awarding performance
Team-based goal setting
Leveraging today's technology for maximum team performance
Managing the functional and cultural borders of world class teams

World Class Teams can help anyone involved with team building manage such essentials as: gaining support from key stakeholders; internal team processes; competition among teams for resources and recognition; and compensation systems that reward teams as opposed to solo performers. Packed with individual and team exercises, as well as useful models and sample documents, this is required reading for those looking to build and maintain a strong world-class team.

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